Support tickets

Tickets are the main way to get help with billing, service delivery, and platform problems.

Open a ticket

1. Sign in at cyprusnode.com/login.
2. Go to Create ticket or Tickets → new ticket.
3. Choose a department or category if shown.
4. Describe the issue clearly.

Include:

• Service ID or domain name
• What you expected vs what happened
• Steps to reproduce
• Screenshots or error messages (no secrets or full card numbers)

View replies at Tickets.

SLA claims

If you believe paid VPS, web, or mail missed the monthly SLA, open a ticket within 7 days after the month in question. See SLA summary. Compensation is extra time or account credit, not cash.

Chargebacks and billing disputes

Contact us by ticket before charging back a valid invoice. See Invoices and payments.

Next steps

• Live chat
• Status
• Support overview