Live chat
Live chat on cyprusnode.com connects you with support when agents are online. Availability may vary by time of day and load.
Good uses for chat
Section titled “Good uses for chat”- Quick questions about ordering or the client area
- Clarifying whether a product is in the store
- Urgent billing pointers (you may still need to pay via Invoices)
When to use a ticket instead
Section titled “When to use a ticket instead”- SLA claims (document the month and service)
- Abuse reports (use abuse@cyprusnode.com)
- Long troubleshooting (logs, DNS, VPS details)
- Anything requiring a permanent record
You can open Create ticket from the client area at any time.