SLA summary
The Service Level Agreement on cyprusnode.com/sla is the binding document. This page summarizes how it works for customers.
Uptime target
Section titled “Uptime target”99.5% monthly calculated on eligible paid services:
- VPS
- Web hosting
- Mail hosting
Not covered
Section titled “Not covered”Examples of exclusions (see full SLA for the complete list):
- Trials and beta services
- Domains
- Custom labour or one-off work
- Planned maintenance announced appropriately
- Time spent in DDoS mitigation / filtering
Measurement
Section titled “Measurement”Status page reporting and our monitoring determine whether an outage counts as SLA downtime.
Remedy
Section titled “Remedy”If we miss the target for an eligible service, remedy is additional service time or account credit — not cash.
How to claim
Section titled “How to claim”Open a ticket within 7 days after the calendar month in which the issue occurred. Include service ID and times (with timezone).