Support overview
CyprusNode support helps with account access, billing, and platform issues. You are responsible for application code, OS configuration on VPS, and content inside your services unless you purchased custom work.
Channels
Section titled “Channels”| Channel | When to use |
|---|---|
| Tickets | Most issues; attach service ID and details |
| Live chat | Quick questions when chat is online on the site |
| support@cyprusnode.com | Email contact |
| Status page | Outages and maintenance |
English is our support language for customers.
Before you contact us
Section titled “Before you contact us”- Sign in and note the service ID from Services.
- Check status.cyprusnode.com for known incidents.
- For mail problems, confirm SPF/DKIM/DMARC.
- For VPS SSH issues, check power and firewall before asking for reinstall.
Abuse and security reports
Section titled “Abuse and security reports”Mail or network abuse: abuse@cyprusnode.com — see Abuse. Security vulnerabilities: Responsible disclosure.